Digital Government Products Showcase (Factsheet)

1

Health Appointment System
Lead agencies: OGP, Health Promotion Board (HPB)

Building on the COVID-19 vaccination appointment system, the HAS enables residents to easily make appointments for recommended vaccinations and health screenings.

HAS makes preventive care services more accessible. It seeks to boost vaccination and cancer screening rates by making it easy to book appointments at nearby CHAS GP clinics and creating a society free of major preventative illnesses.

2

GatherSG
Lead agency: GovTech

The GatherSG Tech Stack is the digital backbone of a case management system that can be customised to agencies’ specific needs to support various use cases, enabling cost savings due to shared infrastructure. It enables social service officers to better manage cross-agency cases and improve Whole-of-Government (WOG) service delivery. It also features an Assisted Living function which provides aid to seniors living alone.

3

Kaki OneService Chatbot
Lead agencie: GovTech, Municipal Services Office (MSO)

Kaki OneService Chatbot is a tool powered by machine learning to enable citizens to provide feedback about day-to-day issues such as malfunctioning corridor lights, leaky covered walkways, and littered common areas.

The chatbot can identify the nature of the municipal issues raised, classify it into the appropriate category, extract relevant details of the incident that needs attention, and identify and contact the correct government agency to act on the case. This makes it easier for residents to interact with the government.

4

recursive Machine-Learning Site Evaluation (rMSE)
Lead agency: GovTech

With scam sites on the rise, the rMSE is a classifier that quickly and accurately evaluates a large number of potential scam sites based on their content and technical attributes. The backend models substantially scale up the Government’s anti-scam efforts by disrupting even more scam sites.

5

PurpleA11y
Lead agency: GovTech

While we adopt a digital-first approach, we are always mindful to build products that are inclusive and meet different needs of our community. Purple A11y is a customisable, automated open-source web accessibility testing tool that allows software development teams to find and fix accessibility problems to help them build more inclusive products for the elderly and persons with disabilities (PWDs).

6

Glue: Curiocity
Lead agencies: OGP, National Library Board (NLB)

This interactive tech prototype enables users to discover more about the places they live, work or play in. It draws on the rich resources of the National Library and National Archives of Singapore.

7

CrowdTaskSG & Tech Kaki
Lead agency: GovTech

We frequently engage our citizen communities to co-create with us and improve our digital solutions, ensuring that the products are designed to meet the needs of citizens and businesses.

CrowdTaskSG has been an effective tool through which government agencies can solicit feedback from the ground.

Tech Kaki community is a key platform for us to test and iterate our products with feedback from a community of like-minded members (also end-users) before rolling them out to the public.

8

Hack for Public Good Prototypes (KampungSpirit, Simpler, Grandfather Road, and ReadLiao
Lead agency: OGP

Every year, for the entire month of January, OGP officers go through the iterative process of generating new ideas for products, conducting user research, and prototyping, with the end goal of showcasing working prototypes by the end of the month. Hack for Public Good also provides an opportunity for OGP officers to learn and develop new skills as they work to build new products.

This year’s Hack for Public Good hackathon, which involved officers from other agencies like GovTech and Smart Nation Group, saw many interesting prototypes:

● KampungSpirit is a crowdsourcing platform that aims to raise money for items requested by social workers on behalf of individuals or families in need.

● Simpler is a Chrome extension to help students learn better by simplifying online research material and make reading easier for students.

● Grandfather Road is an interactive quiz designed to get Singaporeans with the deep and rich stories of our history through street signs.

● ReadLiao is an app that uses Optical Character Recognition (OCR) and Large Language Models (LLM) to transform the letter reading experience for senior citizens.